Pylon Create

Pylon Create
Certified
Create a Pylon issue

Calls POST /issues to create a new issue and its first message. Requires either accountId or requesterEmail so Pylon knows which customer the issue is for.

yaml
type: io.kestra.plugin.pylon.issue.Create

Examples

Create a Pylon issue from a flow

yaml
id: create_pylon_issue
namespace: company.team

inputs:
  - id: subject
    type: STRING
  - id: description
    type: STRING

tasks:
  - id: create_issue
    type: io.kestra.plugin.pylon.issue.Create
    apiToken: "{{ secret('PYLON_API_TOKEN') }}"
    title: "{{ inputs.subject }}"
    bodyHtml: "{{ inputs.description }}"
    requesterEmail: "customer@example.com"

Properties

apiToken *string

Pylon API token

API token created by a Pylon Admin user (Pylon Settings > API), sent as Authorization: Bearer <token> on every request. Store it as a Kestra secret and reference it with {{ secret('PYLON_API_TOKEN') }} — never hardcode it in a flow.

bodyHtml *string

Issue body (HTML)

HTML content of the issue's first message.

title *string

Issue title

Short summary of the issue shown in Pylon.

accountId string

Account ID

Pylon account this issue belongs to. Required unless requesterEmail (or a requester) is provided.

assigneeId string

Assignee ID

Pylon user ID the issue should be assigned to.

baseUrl string

Defaulthttps://api.usepylon.com

Pylon API base URL

Base URL of the Pylon API. Defaults to the US region (https://api.usepylon.com); override with https://api.eu.usepylon.com for the EU region.

customFields object

Custom fields

Map of custom field slug to value. Use a list value for a multi-valued field (e.g. multiselect), or a single string otherwise. Field slugs are listed by the Pylon GET /custom-fields endpoint.

priority string

Possible Values

URGENTHIGHMEDIUMLOW

Priority

Priority of the issue. Leave blank to use Pylon's default.

requesterEmail string

Requester email

Email of the customer this issue is for. If no matching contact exists, one is created. Required unless accountId is provided.

tags array

SubTypestring

Stripe

Tasks that interact with Stripe customers, payments, balances, and webhooks.

Business

Klaviyo

Tasks that interact with Klaviyo campaign APIs.

AIBusiness

Pylon CreateCertifiedCreate a Pylon issue

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