Pylon Update

Pylon Update
Certified
Update a Pylon issue

Calls PATCH /issues/{id}. Only the fields you set are sent, so unset fields are left untouched on the issue.

yaml
type: io.kestra.plugin.pylon.issue.Update

Examples

Close a Pylon issue and reassign its tags

yaml
id: update_pylon_issue
namespace: company.team

inputs:
  - id: issue_id
    type: STRING

tasks:
  - id: update_issue
    type: io.kestra.plugin.pylon.issue.Update
    apiToken: "{{ secret('PYLON_API_TOKEN') }}"
    issueId: "{{ inputs.issue_id }}"
    state: closed
    tags:
      - resolved

Properties

apiToken *string

Pylon API token

API token created by a Pylon Admin user (Pylon Settings > API), sent as Authorization: Bearer <token> on every request. Store it as a Kestra secret and reference it with {{ secret('PYLON_API_TOKEN') }} — never hardcode it in a flow.

issueId *string

Issue ID or number

The Pylon issue ID or issue number to update.

accountId string

Account ID

Pylon account to move the issue to. Pass an empty string to remove it (requires requesterId).

assigneeId string

Assignee ID

Pylon user ID to assign the issue to. Pass an empty string to unassign.

baseUrl string

Defaulthttps://api.usepylon.com

Pylon API base URL

Base URL of the Pylon API. Defaults to the US region (https://api.usepylon.com); override with https://api.eu.usepylon.com for the EU region.

customFields object

Custom fields

Map of custom field slug to value to modify; only the fields listed here are changed. Use a list value for a multi-valued field (e.g. multiselect), or a single string otherwise.

customerPortalVisible booleanstring

Customer portal visible

Whether the issue should be visible in the customer portal.

issueType string

Possible Values

CONVERSATIONTICKET

Issue type

Upgrade a conversation to a support ticket. Cannot be downgraded from TICKET back to CONVERSATION.

requesterId string

Requester ID

Pylon contact to set as the issue's requester. Pass an empty string to remove it.

state string

State

The state to move the issue to. Standard values are new, waiting_on_you, waiting_on_customer, on_hold, and closed; custom status slugs configured on your workspace are also supported, which is why this is a free-form string rather than a fixed list of values.

tags array

SubTypestring

Stripe

Tasks that interact with Stripe customers, payments, balances, and webhooks.

Business

Klaviyo

Tasks that interact with Klaviyo campaign APIs.

AIBusiness

Pylon UpdateCertifiedUpdate a Pylon issue

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