Create
Open a new ticket in Zendesk.

Open a new ticket in Zendesk.

yaml
type: "io.kestra.plugin.zendesk.tickets.Create"

Examples

Create Zendesk ticket using username and token.

yaml

id: zendesk_flow
namespace: company.team

tasks:
  - id: create_ticket
    type: io.kestra.plugin.zendesk.tickets.Create
    domain: mycompany.zendesk.com
    username: [email protected]
    token: "{{ secret('ZENDESK_TOKEN') }}"
    subject: "Increased 5xx in Demo Service"
    description: |
      "The number of 5xx has increased beyond the threshold for Demo service."
    priority: NORMAL
    ticketType: INCIDENT
    assigneeId: 1
    tags:
      - bug
      - workflow

Create Zendesk ticket using OAuth token.

yaml
id: zendesk_flow
namespace: company.team

tasks:
  - id: create_ticket
    type: io.kestra.plugin.zendesk.tickets.Create
    domain: mycompany.zendesk.com
    oauthToken: "{{ secret('ZENDESK_OAUTH_TOKEN') }}"
    subject: "Increased 5xx in Demo Service"
    description: |
      "The number of 5xx has increased beyond the threshold for Demo service."
    priority: NORMAL
    ticketType: INCIDENT
    assigneeId: 1
    tags:
      - bug
      - workflow

Create a ticket when a Kestra workflow in any namespace with company as prefix fails.

yaml
id: create_ticket_on_failure
namespace: company.team

tasks:
  - id: create_ticket
    type: io.kestra.plugin.zendesk.tickets.Create
    domain: mycompany.zendesk.com
    oauthToken: "{{ secret('ZENDESK_OAUTH_TOKEN') }}"
    subject: Workflow failed
    description: |
      "{{ execution.id }} has failed on {{ taskrun.startDate }}.
      See the link below for more details."
    priority: NORMAL
    ticketType: INCIDENT
    assigneeId: 1
    tags:
      - bug
      - workflow
triggers:
  - id: on_failure
    type: io.kestra.plugin.core.trigger.Flow
    conditions:
      - type: io.kestra.plugin.core.condition.ExecutionStatus
        in:
          - FAILED
          - WARNING
      - type: io.kestra.plugin.core.condition.ExecutionNamespace
        namespace: company
        comparison: PREFIX

Properties

domain*string

Zendesk domain url

assigneeIdintegerstring

Id of assignee

descriptionstring

Ticket description

oauthTokenstring

Zendesk oauth token, if api token and username is not provided

prioritystring

Possible Values

URGENTHIGHNORMALLOW

Priority

Available values:

URGENT
HIGH
NORMAL
LOW

subjectstring

Ticket subject

tagsarray

SubTypestring

List of tags for ticket

ticketTypestring

Possible Values

PROBLEMINCIDENTQUESTIONTASK

Ticket type

Available values:

PROBLEM
INCIDENT
QUESTION
TASK

tokenstring

Zendesk api token

usernamestring

Zendesk username

Outputs

idinteger

Ticket id

urlstring

Ticket URL

Create a ticket in Zendesk when a workflow fails

GraphQL

Tasks that send GraphQL queries and mutations over HTTP endpoints.

Other

VMware

Enterprise

Tasks that automate VMware vSphere operations within Kestra workflows.

Other

Linear

Tasks that create, update, and search Linear issues.

Other

Create
Open a new ticket in Zendesk.

Create automations with Zendesk Zendesk Tickets Create

Create a ticket in Zendesk when a workflow fails

More Plugins in this Category

GraphQL

VMware

Linear

1.1.1

CreateOpen a new ticket in Zendesk.

Create automations with Zendesk Zendesk Tickets Create

Create a ticket in Zendesk when a workflow fails

More Plugins in this Category

GraphQL

VMware

Linear

1.1.1

Create
Open a new ticket in Zendesk.