Zendesk Tickets Create

Zendesk Tickets Create

Certified

Create a Zendesk ticket

Calls /api/v2/tickets.json with basic auth (username + API token) or OAuth bearer. Renders templated fields with the current RunContext. Fails if Zendesk does not return HTTP 201.

yaml
type: io.kestra.plugin.zendesk.tickets.Create

Create Zendesk ticket using username and token.

yaml
id: zendesk_flow
namespace: company.team

tasks:
  - id: create_ticket
    type: io.kestra.plugin.zendesk.tickets.Create
    domain: mycompany.zendesk.com
    username: my_email@example.com
    token: "{{ secret('ZENDESK_TOKEN') }}"
    subject: "Increased 5xx in Demo Service"
    description: |
      "The number of 5xx has increased beyond the threshold for Demo service."
    priority: NORMAL
    ticketType: INCIDENT
    assigneeId: 1
    tags:
      - bug
      - workflow

Create Zendesk ticket using OAuth token.

yaml
id: zendesk_flow
namespace: company.team

tasks:
  - id: create_ticket
    type: io.kestra.plugin.zendesk.tickets.Create
    domain: mycompany.zendesk.com
    oauthToken: "{{ secret('ZENDESK_OAUTH_TOKEN') }}"
    subject: "Increased 5xx in Demo Service"
    description: |
      "The number of 5xx has increased beyond the threshold for Demo service."
    priority: NORMAL
    ticketType: INCIDENT
    assigneeId: 1
    tags:
      - bug
      - workflow

Create a ticket when any Kestra workflow fails or ends with a warning.

yaml
id: create_ticket_on_failure
namespace: company.team

tasks:
  - id: create_ticket
    type: io.kestra.plugin.zendesk.tickets.Create
    domain: mycompany.zendesk.com
    oauthToken: "{{ secret('ZENDESK_OAUTH_TOKEN') }}"
    subject: Workflow failed
    description: |
      "{{ execution.id }} has failed on {{ taskrun.startDate }}.
      See the link below for more details."
    priority: NORMAL
    ticketType: INCIDENT
    assigneeId: 1
    tags:
      - bug
      - workflow
triggers:
  - id: on_failure
    type: io.kestra.plugin.core.trigger.Flow
    states:
      - FAILED
      - WARNING
Properties

Zendesk domain URL

Base domain of the Zendesk instance; https:// is added if missing and trailing slash is removed.

Assets this task consumes as inputs or produces as outputs, for lineage tracking and the asset graph (Enterprise Edition). A flow declaring this property on a task is rejected in the open-source edition.

Definitions
assetFailureBehaviorstring
Possible Values
IGNOREFAILWARN

Asset failure behavior

Behavior applied to the task state when a declared asset fails to render, emit, or be persisted (e.g. a lock conflict): FAIL escalates it to FAILED, WARN (default) warns it if it would otherwise succeed, IGNORE leaves the state untouched.

enableAutobooleanstring

Whether to auto-register assets referenced dynamically at runtime that are not statically declared in inputs or outputs.

inputsarray

The assets consumed as inputs.

id*string
Min length1
typestring
outputs

The assets produced as outputs.

id*string
Min length1
Max length150
type*object
descriptionstring
displayNamestring
metadataobject
Default{}
namespacestring
Min length1
Max length150
id*string
Min length1
Max length150
type*object
descriptionstring
displayNamestring
metadataobject
Default{}
namespacestring
Min length1
Max length150
id*string
Min length1
Max length150
type*object
descriptionstring
displayNamestring
metadataobject
Default{}
namespacestring
Min length1
Max length150
id*string
Min length1
Max length150
type*object
descriptionstring
displayNamestring
metadataobject
Default{}
namespacestring
Min length1
Max length150
id*string
Min length1
Max length150
type*object
descriptionstring
displayNamestring
metadataobject
Default{}
namespacestring
Min length1
Max length150
id*string
Min length1
Max length150
type*string
Min length1

Custom asset type

descriptionstring
displayNamestring
metadataobject
Default{}
namespacestring
Min length1
Max length150

Assignee ID

Numeric Zendesk assignee ID; omit to leave unassigned.

Ticket description

Body of the ticket; templated via RunContext and supports multiline text.

Zendesk OAuth token

Bearer token alternative to username/token; send as Authorization: Bearer.

Possible Values
URGENTHIGHNORMALLOW

Priority

Optional Zendesk priority. Allowed values: URGENT, HIGH, NORMAL, LOW. Leave blank to use Zendesk's default.

Ticket subject line

Short summary shown in Zendesk; rendered from the RunContext.

SubTypestring

Ticket tags

List of tags to apply to the ticket; rendered from the RunContext.

Possible Values
PROBLEMINCIDENTQUESTIONTASK

Ticket type

Optional Zendesk type. Allowed values: PROBLEM, INCIDENT, QUESTION, TASK.

Zendesk API token

API token for basic auth; pair it with username.

Zendesk username

Account email used with an API token for basic authentication.

Ticket ID

Ticket API URL

Ticket URL

Link that opens the ticket in the Zendesk agent interface.

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